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Cloud Computing Management - HandiGuide®

Template includes a sample contract with a Sevicel Level Agreement

Implementing a cost effective Cloud Infrastructure that aligns with your organization’s business strategy is essential to ensuring the success of the Information Technology function. For many IT professionals, the amount of time it takes to develop and implement such a infrastructure, and the unknown process required to complete it, makes infrastructure design and implementation a daunting task.  The Cloud Outsourcing Template draws on the experiences of some of the best IT and business operations executives in the industry to provide you with the right shortcuts.

Meets FedRAMP Requirements

Cloud computing capacity planning is complex

The cloud computing model reduces the need for capacity planning at an application level. An application can simply request resources from the cloud and obtain them in less than an hour in accordance with dynamic demand. Thus, it is far less important to correctly predict the capacity requirements for an application than it is in traditional data centers, for which as many as six months might be needed to order and install hardware dedicated to the application.

The Cloud Outsourcing HandiGuide is delivered electronically in WORD and/or PDF format.  Included is a detailed sample contract, a sample service level agreement with metrics, two (2) Job Descriptions, and much more.

Practical Guide for Cloud Outsourcing

The template is provided in WORD and Adobe Reader PDF format. It is can be used in whole or in part to plan for, negotiate, and manage the cloud outsourcing process. In the 126 pages included are a job descriptions for Manager Cloud applications, Cloud Computing Architect, sample contract, service level agreement, ISO 27001 - 27002 - 27031 security audit checklist, Business and IT Impact Questionnaire and much more.

Cloud Outsourcing and Disaster Recovery Bundle

The bundle includes in editable Microsoft WORD and PDF formats:

  • Practical Guide for Cloud Outsourcing includes a job descriptions for Manager Cloud applications, Cloud Computing Architect, sample contract, service level agreement, ISO 27001 - 27002 - 27031 security audit checklist, Business and IT Impact Questionnaire and much more.

  • Disaster Recovery Plan (DRP) can be used in whole or in part to establish defined responsibilities, actions and procedures to recover the computer, communication and network environment in the event of an unexpected and unscheduled interruption. The template is IS0 27000 (27031) Series, COBIT, Sarbanes Oxley, PCI-DSS, and HIPAA compliant.

Cloud Outsourcing, Disaster Recovery, and Security Bundle

The bundle includes in editable Microsoft WORD and PDF formats:

  • Practical Guide for Cloud Outsourcing includes a job descriptions for Manager Cloud applications, Cloud Computing Architect, sample contract, service level agreement, ISO 27001 - 27002 - 27031 security audit checklist, Business and IT Impact Questionnaire and much more.

  • Disaster Recovery Plan (DRP) can be used in whole or in part to establish defined responsibilities, actions and procedures to recover the computer, communication and network environment in the event of an unexpected and unscheduled interruption. The template is IS0 27000 (27031) Series, COBIT, Sarbanes Oxley, PCI-DSS, and HIPAA compliant.

  • Security Manual Template - (ISO CobiT SOX HIPAA Compliant) includes the Business Impact questionnaire and a Threat and Vulnerability Assessment Form (PDF and Excel). It is a complete Security Manual and can be used in whole or in part to comply with Sarbanes Oxley, define responsibilities, actions and procedures to manage the security of your computer, communication, Internet and network environment.


 

Cloud processing is only as successful as you plan, manage and direct the relationship.  The rules of the road that should be followed are:

  • Make sure your enterprise management initiatives include all the data and information related to outsourced processes and that they are tracked throughout the lifecycle of the relationship.
  • Duplicate functions typically exist in organizations likely which create redundancies and increasing costs – root out these teams and right-size your organization before you start the relationship.
  • The managers who ran the function that has been outsourced usually do not make the most individuals to manage the ongoing relationship.
  • Your outsourcing management team size should ebb and flow as needs change throughout the transition and ongoing, or steady-state, phase – make sure your team flexes and contracts accordingly.
  • Ensure you and your outsource providers have aligned goals or risk failure to deliver on the “intent” of the deal – metrics and service level agreements are a must
  • Even after the relationship has been in place for a while with your outsource provider, it is never too late to establish best practice.
  • Focus on the “what” and not the “how” of the relationship – the reason that the outsourcing relationship was implemented was to do things differently. 
  • Track and measure internal client satisfaction – keeping an open dialogue and obtaining regular feedback from internal clients is the key to managing expectations.
  • Manage your organization’s level of trust toward its outsource provider – do whatever necessary to maintain or regain trust to avoid diminishing value.

The guide includes everything needed to plan for, negotiate, and manage an outsourcing process within an enterprise.  The electronic document includes:

  • Cloud Outsourcing Management Standard Overview of outsourcing, Service Level Agreements and responsibilities.

  • Cloud Outsourcing Policy Standard Policy that can be used to determine when outsourcing is an option.

  • Cloud Outsourcing Approval Standard Process which can be used in approving an outsourcing agreement.  Includes a process flow chart on steps to a successful outsourcing agreement.

  • Sample Service Level Agreement Includes sample metrics as well as text that can be used to create your own SLA.

  • Service Level Agreement Metrics Definition of over 150 metrics presented in 18 tables that can be used to manage an outsourcing vendor.

  • Outline for Contract Negotiation  Over 17 pages which issues to be addressed including service to be provided, service level requirements, term of the agreement, enterprise's facilities, enterprise's equipment (owned/leased), intellectual property, third party service providers, IT application project (current / future), responsibilities, training and conversion to mention a few.

  • Base Case Development Detail listing of factors to include

  • Mutual Non-Disclosure Template Template that can be used to create an enterprise's own document for use with outsourcing vendors.

  • Two Job Descriptions (3 pages long)

  • Business & IT Impact Questionnaire - Inventory and assess all application - addresses Sarbanes-Oxley Compliance issues.

  • ISO 27001 & 27002 Security Process Audit Checklist

 

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