Feed Description

  IT Service Management and
IT & Business Alignment Kit Bundle

This bundle contains the 126 page ITSM policy template which complies with the ITIL standard and the The IT  & Business Alignment Kit (by ICEX) which provides tools, frameworks, and activities to assist companies of any size and at any stage of the strategy review and implementation process make well aligned IT investments. 

The IT Service Management Policy Template is a 126 page document that contains policies, standards,  procedures and metrics.  Policies and procedures covered include: service requests, help desk, change control, documentation, version control, Internet/e-mail/electronic communications, blog/personal web sites, travel/off-site meeting and sensitive Information policies.

The IT Service Management Job Description Bundle includes: Director Sarbanes-Oxley Compliance, Manager Change Control, Manager Customer Service Center, Manager Help Desk Support, Manager Metrics, Manager Quality Control, Manager Service Level Reporting, Manager User Support, Capacity Planning Supervisor, Change Control Analyst, Change Control Supervisor, Help Desk Analyst, Metrics Measurement Analyst, Quality Measurement Analyst.

The IT job descriptions contained within the Internet and Information Technology Position Descriptions HandiGuide^® were completed in 2007 and contains 639 pages; which includes sample organization charts, a job progression matrix, 204 job descriptions.

The IT & Business Alignment Kit includes four modules:

• Understanding Business Strategy – Learn how IT investments can drive and support corporate goals

• Identifying Enabling Opportunities – Recognize industry trends and evaluate if an opportunity fits with your company

• Making the Business Case – Effectively describe IT initiatives to management including associated benefits, cost and risk

• Making Investment Decisions - Evaluate stand alone projects and those within a portfolio using proven frameworks.

 

Site Map



 

Sep 02 - Seamlessly link service desks, IT asset management and change management with IBM Tivoli solutions - Many of today's organizations would benefit by connecting related IT domains, such as service desks, IT asset management and change and configuration management. Fortunately, IBM offers three powerful tools in these areas that seamlessly link to create a powerful, flexible overall solution capable of increasing efficiency and reducing costs. -  more info

Aug 26 - Controlling the information explosion: IBM Information Infrastructure Initiative - As data volumes explode, the IT challenge to protect and retain data, ensure compliance in managing it, and make it as continually available as possible becomes harder than ever. The forthcoming IBM Information Infrastructure initiative, launching in September, directly addresses the problem and incorporates many exciting new solutions and strategies to help organizations get the maximum business value from data. -  more info

Aug 05 - Flash Demo: Watch the IBM TotalStorage Productivity Suite in Action! - Interested in getting smarter, more comprehensive storage management? Watch this IBM demo on the TotalStorage Productivity Center suite, and find out how this elegant offering, comprised of five components, can simplify overall storage management, increase the return on storage investment and decrease total cost of ownership. -  more info

Jul 29 - Get swift, comprehensive data protection with IBM Tivoli Storage Manager FastBack - Protecting data is more important than ever. But as data volumes scale up and data is more distributed throughout the organization, comprehensive protection can be hard to achieve. The IBM Tivoli Storage Manager FastBack portfolio helps via three targeted data protection solutions that together deliver swift, policy-driven data protection for all Windows software assets. With IBM Tivoli Storage Manager FastBack, administrators have the power to quickly recover from any type and amount of data loss, no matter what happens. -  more info

Jul 22 - Unified, interoperable storage management with Aperi Storage Resource Manager - Managing a complex storage infrastructure is not for the feint of heart. Get help from the Aperi Storage Resource Manager, a free, open-source framework that delivers powerful storage management features for improving storage solution interoperability and driving overall IT business value. -  more info

Jul 15 - Powerful new catalog feature of IBM Tivoli Service Request Manager can enhance IT service management while reducing costs - If you’re looking to enhance IT service management via improved tools, you might want to consider the new IBM Tivoli Service Request Manager 7.1. New in this version is a powerful catalog feature that allows users to self-select the services they need, fulfilling them more effectively, as informed by best practices, and reducing the overall cost to an organization. -  more info