|
IT Departments to Spend
Less
Spending is impacted by
the recession |
|
 According
to a study, one in four
respondents said their
company will spend less
on software in coming
months.
Cuts to capital budgets
appear to be a factor,
according to the survey.
Twenty-six percent of
people who took it said
their capital budgets
had been cut over the
past three months, a 4
point rise from January.
In contrast, only 8
percent reported an
increase in their
capital budgets.
At the same time Janco
has found that areas
such as resolving users'
requests in a timely
manner and successfully
resolving an issue on
the first call were
identified as key
opportunities for
improvement.
The Help Desk is the
basis for IT Service
Management and meeting
the ITIL and ISO 20000
standards. A good help
desk will:
-
Quickly resolve
technical problems
and save time;
-
Rapidly resolve
complex,
mission-critical
incidents; and
-
Handle increasing
call volume without
increasing budgets
Read on.... |
|
High Paying IT Jobs are
Outsourced and
Off-Shored
Analysis and design are
areas of focus |
|
 Janco
and eJobDescription.com
have confirmed that
high pay jobs within the
IT function are targeted
as those which are most
often targeted for
outsourcing when
companies outsource -
especially when then
outsource outside of the
United States. This
information was captured
during the data capture
and interview process of
the
semi-annual IT Salary
Survey and a review
of the materials
contained within the "Practical
Guide for IT Outsourcing".
The proliferation of
assets has increased the
complexity of the IT
environment, raising
operational and
administrative costs and
reducing infrastructure
productivity.
These trends are
seriously constraining
the ability of CIOs to
deliver new
applications, support
business expansion and
align IT with overall
business strategy. There
is increasing concern
that IT investment is
approaching the point of
diminishing marginal.
Read
on..... |
