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Issue: Volume 11 Number 13 |
June 15, 2008 |
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Technology Must Be User Friendly
Success is Driven by Ease of Use |
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As more technology is released to users vendors face a risk of too much "bang for the buck".
 What many vendors do not realize is there are a large number of users who just do not like to change. These people are not technophiles, they are just users who comfortable with what they are using and they do not want to deal with the risk that something they depend on does not work.
Many feel that just because a product is old it does not mean it do not meet their requirements. Eventually as their computers get replaced they will move to a new version of an OS and Browser because that is what the computer comes with.
A great example of this reluctance to change is Vista. After 18 months, many have not moved to it because they do not to risk what they have that works with something new.
Another example is seen in a a survey by Opinion Research Corp. which found that non-iPhone and non-Blackberry smart phones were the single most-returned gift during the most recent holiday season; more than one-fifth of those purchased were brought back to stores. Why? The top reason was the inability to understand the setup process.
Returned gadgets are bad enough for the companies that make them, but the survey also found that almost 16% of those polled said that trouble with phone setup 'significantly worsened their perception of the company that manufactured the product."
Read on.... |
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Mapping Business and IT Requirements
IT Needs to be Able to Adapt to Enterprise Need Quickly |
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The IT Productivity Center has identified five basic business requirements and the necessary IT capabilities and responses.
- Quick Time-to-Market - Ability to roll our new applications and technology is expanded with the use of System-Oriented Architecture (SOA)
Solution - http://www.itproductivity.org/itsm.htm
- Restructuring business due to merger, acquisition, or divestiture - Ability to add, change and eliminate IT operations through an effective design and implementation of a structured IT Infrastructure for both networks and data centers
Solution - http://www.itproductivity.org/Infrastructure.html
- Integration of IT technology with business operations - Ability to implement and operate on a 7 by 24 basis for all application, application support, network, and processing operations. This includes having integrated Business Continuity and Disaster Recovery Plans implemented
Solution - http://www.itproductivity.org/DisasterPlanning.htm
- Compliance with mandated security and financial reporting requirements - Defined policies, procedures, and processes which quickly and efficiently support business operations without hindering to overall effectiveness of the processes that are put in place to support them
Solution - http://www.itproductivity.org/Security.php
- Maintain an ROI which is supports the long-term objectives of the business - Metrics that are tied to the Critical Success Factors (CSFs) the enterprise and are supported by defined Service Level Agreements (SLAs)
Solution - http://www.itproductivity.org/metrics.htm
http://www.itproductivity.org/sla.htm
Read on ...
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In This Issue |
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Technology Must Be User Friendly |
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Mapping Business and IT Requirements |
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June 2008 IT Salary Survey Released |
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CIO Productivity Tools |
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June 2008 IT Salary Survey Released |
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Are you paying too much or too little to your information technology staff? Are you earning what you're worth? Whether employer or employee, it is important to know what other companies are paying in total compensation for a similar position in your area. Learn how your company compares in the area of compensation.
Read on ... |
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Productivity Tools |
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The complete set of tools that are needed for the CIO and CTO to exceed management's expectations.
Read on.... |
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