Rules of Engagement for Implementation of Social Networks   

Twitter, Facebook, and UTube Cause Many CIOs Concern... They will be used... can they be controlled?

How to successfully implement and control social networks is of great concern to many CIOs.  They do not want to get caught behind the power curve.  At the same time, CIOs know that social networks are here and need to be addressed and managed. Ultimately if there is a problem it will end up on their desks.

This is like the PC explosion of the 70s and 80s.  If the technology group does not set rules and standards, the user community will take it upon themselves to integrate consumer applications into their work lives.   

Janco has defined a roadmap which CIOs and IT managers can use to guide them through this process.  The steps are:

• Try out the applications - You may find it useful to try out social networking with a low-cost pilot. Many open source tools are widely available to experiment with. Another option is hosted applica­tions, which are easy to get up and run, and usually offer a small number of corporate li­censes at a very low price.A first step is to see the features and functions the existing social networks.  This includes: Blogger, Facebook , Linkedln, Twitter, UTube, and Wikipedia
• Set Modest Expectations - Do not promise management that and enterprise social network will unleash, ignite, or change the way things are done.  Sell a project as a pilot, with the option to walk away after a quarter or two if it does not work out.  Set reasonable goals for user adoption, and focus your initial deployment on a few groups that are eager for social networking tools.  Establish pragmatic metrics and measure business value. This will be the basis for an ROI analysis for senior management's approval prior to rollouts.
• Do not Let Fear Strangle Growth - Many enterprises are wary of open social networks because they do not know what the networks will evolve to. Some executive management worries that em­ployees will overdo the "social" aspects of these applications. 
   
• Develop Open Social Networks - CIO and CFO have a tendency to control and push to build gated networks, but that approach defeats the purpose of a social network.
• Build a Search Capability From Day One - a poor index and search engine makes the social applications less useful.  A primary requirement is to have strong "Google type" search capabilities and road maps.  Allow for user-generated feedback such as tags and content-rating sys­tems, because the point of social networking in business is to let people provide input into the relevancy of content and people.
• Implement Security and Compliance From Day One - Have the ability to integrate existing data but balance that with security and sensitive information policies and procedures.

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IT Infrastructure Drives Cost Control

In today's business environment there is a need to define an effective infrastructure to support operating environment; have a strategy for the deployment and technology; and clearly define responsibilities and accountabilities for the use and application of technology.

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Record Management Retention and Disposition Policy

Template comes in MS WORD format and is easily modified to meet the needs of enterprises of all sizes.  It comes with a dozen forms which can be used immediately to create a record retention and disposition schedule.

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