2010 Budget Considerations Given the Economic Uncertainty Faced

Management demands that productivity be improved...

The economic forecasts for the remainder of 2009 may be brighter -- but we are still in a recession. Many economists are calling for the economic downturn to last well into 2009 and some even say mid 2010. Because of these tough economic times, CEOs continue to focus their management teams on cost reduction and productivity improvement programs.

These CEOs are directing many CIOs and their managers to achieve these targeted goals while controlling cost. These areas most often mention are:

• IT Service Management - Change Control - Help Desk - Service Desks There is a demand for better service.  Over the past several years, there have been significant improvements in the tools available to IT support organizations. These tools can help in the automation of support and the remediation of problems. By deploying these tools, enterprise can optimize the size and the responsibilities of help desk personnel. This is the area where there are opportunities for significant cost savings and service level improvements.

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• IT Infrastructure Management Head count (FTEs) is a critical metric.  Infrastructure Management can provide enterprises with immediate cost avoidance as it can improve the utilization of the IT infrastructure. Infrastructure management is not limited to staffing, computer hardware and software. CIOs should investigate using external IT services providers for developing the architecture, integration, and support for the IT operational environment.

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• Enterprise Architecture Optimizing the enterprise architecture to focus on operation's  support can provide enterprises with immediate cost savings. By rationalizing the operation's portfolio, enterprises can reduce the costs associated with having redundant support contracts, over supporting, or under supporting IT systems.  Enterprise Architecture has become a common practice for large IT organizations. For the first time there is a methodology to encompass all of the various IT aspects and processes into a single practice. However, realizing the full potential of enterprise architecture can be challenging.

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Security Audit Program

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Record Management Retention and Disposition Policy

Template comes in MS WORD format and is easily modified to meet the needs of enterprises of all sizes.  It comes with a dozen forms which can be used immediately to create a record retention and disposition schedule.

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IT Job Descriptions

The IT job descriptions contained within the Internet and Information Technology Position Descriptions HandiGuide® were completed in 2009 and contains over 600 pages;  includes sample organization charts, a job progression matrix, and 220 Internet and Information Technology (IT) job descriptions. Read on...