IT Salary Survey

Are you paying too much or too little to your information technology staff? Are you earning what you're worth? Whether employer or employee, it is important to know what other companies are paying in total compensation for a similar position in your area. Learn how your company compares in the area of compensation. More...

Job Descriptions

The IT job descriptions contained within the Internet and Information Technology Position Descriptions HandiGuide® were completed in 2009 and contains over 600 pages; which includes sample organization charts, a job progression matrix, and over 220 job descriptions. More...

IT Infrastructure

With the explosion of technology into every facet of the day-to-day business environment there is a need to define an effective infrastructure to support operating environment; have a strategy for the deployment and technology; and clearly define responsibilities and accountabilities for the use and application of technology. More...

IT Hiring Kit

Building the IT Staff your company needs to succeed requires offering the right jobs at the right salary levels. Only the IT Hiring Resource Kit provides the industry-standard job descriptions and up-to-date salary data you need to recruit top talent as effectively and efficiently as possible. More...

Change Control Impacts IT Service Levels

With the reduction of IT staff size IT Service Management is an issue

Over the last few years IT organizations have seen a significant increase in their service management cost. The main challenges for CIOs and their IT departments can only be addressed by effective processes and technologies to reduce the efforts required to manage applications and services.

Most organizations looking to manage and maintain their service desk solution. Some are interested in a Software-as-a-Service or On-Demand delivery model. At the same time, CEOs are asking CIOs and IT managers do they have the right infrastructure in place to manage IT Service Levels cost effectively.

Janco has just released version 4.0 of its IT Service Management - Service Oriented Architecture policies and procedures. Included in the template are:

Service Request Policy
Service Request Standard
Help Desk Policy
Help Desk Standards
Help Desk Procedures
Help Desk Service Agreement
Change Control Standard
Change Control Quality Assurance Standard
Change Control Management
Documentation Standard
Version Control Policy
Version Control Standard

The template includes Janco's Business and IT Impact Questionnaire. You can download a copy of the table of contents by going to download

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Metrics Are the Key to Success

Once you measure you modify behavior - Are you measuring the right things?

Metrics The Metrics for the Internet, Information Technology and Service Management HandiGuide® is over 300 pages, defines 540 objective metrics, and contains 83 metric reports that show over 240 objective metrics.

The metrics cover all areas of the Internet, Information Technology, and Service Management -- including WIRELESS metrics. In addition, there are industry specific examples for financial services, distribution, manufacturing, education, entertainment, government, hospitality, insurance, medical, real estate and retail.

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Risk Assessment Business IT Impact

The Business Impact Analysis (BIA) is the backbone of the entire business continuity exercise. Even so, it cannot stand alone and without full support, approval and backing from the highest level of management, the exercise will not achieve its full potential. A well-executed BIA can make the difference between a fully developed, robust business continuity plan, and a mediocre one.

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Disaster Recovery Business Continuity

The DRP template is over 200 pages and includes everything needed to customize the Disaster Recovery Plan to fit your specific requirement. The electronic document includes proven written text and examples.

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