IT Productivity Center

IT Service Management (ITSM) Policy Template Change Control - Help Desk - Service Requests

The IT Service Management Policy Template contains policies, standards, procedures and metrics for Change Control, Help Desk and Service Request processing. ITSM template also contains the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form.

Disaster Recovery Plan Template

The Disaster Recovery Plan (DRP) can be used as a template for any enterprise. Download instructions for the DRP are sent to you via e-mail.

The template and supporting material have been updated to be Sarbanes-Oxley compliant. The complete package includes:

Disaster Recovery Plan Template
Business and IT Impact Analysis Questionnaire
Work Plan

Sarbanes Oxley Compliance Resource Kit

Sarbanes-Oxley Section 404 requires that:

Enterprises have an enterprise wide security policy;
Enterprises have enterprise wide classification of data for security, risk, and business impact;
Enterprises have security related standards and procedures;
Enterprises have formal security based documentation, auditing, and testing in place;
Enterprise enforce separation of duties; and
Enterprises have policies and procedures in place for Change Management, Help Desk, Service Requests, and changes to applications, policies, and procedures.

To meet these needs the Sarbanes Oxley Compliance Resource Kit, which comes in four editions (Standard, Silver, Gold, and Platinum) contains:

Security Policies (all editions);
Threat & Vulnerability Assessment Tool (all editions);
Business & IT Impact Questionnaire Risk Assessment Tool (all editions);
Safety Program Template (all editions);
Disaster Recovery Template (all editions);
Outsourcing guide update to reflect what you vendors need to do (all editions);
Software tool to monitor key data files (all editions);
Internet and IT Job Descriptions (Silver, Gold, and Platinum Editions) and;
IT Service Management Template (Platinum Edition).

IT Salary Survey

Are you paying too much or too little to your information technology staff? Are you earning what you're worth? Whether employer or employee, it is important to know what other companies are paying in total compensation for a similar position in your area. Learn how your company compares in the area of compensation.

This is the latest data available.

The Janco Associates, Inc. salary survey draws on data collected throughout the year by extensive internet-based and completed survey forms sent to businesses throughout the United States and Canada. Our database contains over 30,000 data points

IT Job Descriptions

Job descriptions contained within the Internet and Information Technology Position Descriptions HandiGuide^� were completed in 2005. The Job Description HandiGuide contains 600 pages; including sample organization charts, a job progression matrix, over 192 job descriptions. The book also addresses Fair Labor Standards and the ADA, and is in a new easier to read format. Each job description meets ADA standards and the position description is delivered in electronic format - word which is editable and PDF which is printed.

IT Business Alignment

Align IT and business strategies to effectively allocate resources and realize better value on investments.

The Knowledge Kit� provides tools, frameworks, and activities to assist companies of any size and at any stage of the strategy review and implementation process make well aligned IT investments. Each of the kit�s four modules offers a strategic overview, real-world examples, and links to easy-to-use, customizable Word templates.

This 47-page comprehensive kit is divided into four modules:

Understanding Business Strategy � Learn how IT investments can drive and support corporate goals
Identifying Enabling Opportunities � Recognize industry trends and evaluate if an opportunity fits with your company
Making the Business Case � Effectively describe IT initiatives to management including associated benefits, cost and risk
Making Investment Decisions - Evaluate stand alone projects and those within a portfolio using proven frameworks

The premium version of this kit includes both the ICEX Knowledge Kit� and Janco's Internet and IT Position Descriptions HandiGuide (PDF).

Outsourcing

The Practical Guide for IT Outsourcing is delivered electronically in WORD and/or PDF format. Included is a 3 page Job Description for the Manager Outsourcing. Sarbanes-Oxley issues addressed directly.

The guide is 113 packed pages and includes everything needed to plan for, negotiate, and manage an outsourcing process within an enterprise. The electronic document includes:

Outsourcing Management Standard Overview of outsourcing, Service Level Agreements and responsibilities.

Outsourcing Policy Standard Policy that can be used to determine when outsourcing is an option.

Outsourcing Approval Standard Process which can be used in approving an outsourcing agreement. Includes a process flow chart on steps to a successful outsourcing agreement.

Sample Service Level Agreement Includes a several sample service level agreements.

Service Level Agreement Metrics Definition of over 150 metrics presented in 18 tables that can be used to manage an outsourcing vendor.

Outline for Contract Negotiation Over 17 pages which issues to be addressed including service to be provided, service level requirements, term of the agreement, enterprise's facilities, enterprise's equipment (owned/leased), intellectual property, third party service providers, IT application project (current / future), responsibilities, training and conversion to mention a few.

Base Case Development Detail listing of factors to include

Mutual Non-Disclosure Template Template that can be used to create an enterprise's own document for use with outsourcing vendors.

Job Description for Manager Outsourcing (3 pages long)

Business & IT Impact Questionnaire - Inventory and assess all application - addresses Sarbanes-Oxley Compliance issues.

Business IT Impact Analysis

Business and IT Impact Analysis Questionnaire has been designed by one of Industry's most experienced application assessment consultants. This Questionnaire has been used in over 500 assessment, DRP and business impact projects in the past four years. Included is a Risk Ranking definition. The Word version of the questionnaire is automated with check boxes that can be updated in Word.

The Questionnaire (Form) is a 21 pages in length and contains the following sections:

Facilities / Business Function / Application

Sarbanes-Oxley Compliance

System of Internal Controls

User Environment

Processing Environment

Historical Information

Operating Environment

Criticality of Application

Database / File Name

Documentation

Security

Application Support and Maintenance

Resource Usage

Hardware Requirements by Department

Backups

Security Template

This Security Manual for the Internet and Information Technology is 178 pages in length. All versions of the Security Manual template include both the Business & IT Impact Questionnaire and the Threat & Vulnerability Assessment Tool (both were redesigned to address Sarbanes Oxley compliance). In addition, the Security Manual Template PREMIUM Edition contains 15 detail job descriptions that apply specifically to security and Sarbanes Oxley.

Clients can also subscribe to Janco's Security Manual update service and receive all updates to the Security Manual Template for 18 months* from the date of purchase.

The template includes everything needed to customize the Internet and Information Technology Security Manual to fit your specific requirement. The electronic document includes proven written text and examples for the following major sections for your security plan:

Security Manual Introduction - scope, objectives, general policy, and responsibilities
Risk Analysis - objectives, roles, responsibilities, program requirements, and practices program elements
Staff Member Roles - policies, responsibilities and practices
Physical Security - area classifications, access controls, and access authority
Facility Design, Construction and Operational Considerations - requirements for both central and remote access points
Media and Documentation - requirements and responsibilities
Data and Software Security - definitions, classification, rights, access control, INTERNET, INTRANET, logging, audit trails, compliance, and violation reporting and follow-up

Network Security - vulnerabilities, exploitation techniques, resource protection, responsibilities, encryption, and contingency planning
Internet and Information Technology contingency Planning - responsibilities and documentation requirements
Insurance - objectives, responsibilities and requirements
Outsourced Services - responsibilities for both the enterprise and the service providers

Waiver Procedures - process to waive security guidelines and policies,
Incident Reporting Procedures - process to follow when security violations occur
Access Control Guidelines - responsibilities and how to issue and manage badges / passwords
Glossary - over 300 terms defined
Sample Forms - Security Violation Reporting Form (8 pages) and Security Audit Form (3 pages)

CIO Productivity

CIO - Productivity Bundle

192 IT and Internet Job Descriptions - Disaster Recovery Template
Security Template - 2005 Salary Survey - DiskMonitor

With this bundle save over $900

192 Internet and IT Job Descriptions

Both the full book in PDF format which is 600 pages and individual WORD files (long file names) for each
job description

Disaster Recovery Template

130 packed pages in WORD

Security Manual Template

178 pack pages in WORD

2005 IT Salary Survey

By Metro Area US & Canada

DiskMonitor (Workstation)

Email alerts are automatic

Disaster Recovery Template (DRP)

This Disaster Recovery Plan template (DRP) can be used for any enterprise.   DRP Template is sent to you via e-mail in WORD and/or PDF format. Included is the Business Impact Questionnaire as well as a Job Description for the Disaster Recovery Manager.:
View a the Table of Contents and sample pages [Adobe PDF]

Security Manual

The plan is 178 pages and includes everything needed to customize the Internet and Information Technology Security Manual to fit your specific requirement. The electronic document includes proven written text and examples for your security plan.
View The Table of Contents And A Few Pages

192 Internet and IT Job Descriptions

The 192 Internet and IT Position Descriptions are in Word for Windows format. Includes positions from CIO and CTO to Wireless and Metrics Managers. All of the positions in the book have been created to reflect the technology world of 2005.
                       View Sample Job Description
                             View Table of Contents

IT Salary Survey

The Janco Associates, Inc. survey draws on data collected throughout the year (data as of January 2005) by extensive internet-based and completed survey forms sent to businesses throughout the United States and Canada. Our database contains over 85,000 data points.
Free Summary Of Our Salary Survey

DiskMonitor

Network Administrators, DRP Coordinators, and Security Managers - can use DiskMonitor (DSM) to view drive and folder usage. Local drives as well as network shares are supported. UNC pathing and Drive$ shares are supported as well.
View The Features and Functions

Functional Specification Template

Functional Specification Template
Requirements - Request for Price Quote

Download Instructions -Shipped immediately via E-MAIL

This Functional Specification Template as been designed by one of Industry's most experienced application consultants. It has been used in the creation of over 500 Request for Price Quotation documents for the clients of Janco Associates.

The Template is 66 pages in length and contains the following sections:

Enterprise Profile

Requirement Overview

Transaction Requirements

Vendor Profile

Sizing and Costs

Hardware Configuration

Software Requirements

Product and Services Profile

General

Technical

Purchasing

Major Features and Functions

Documents and Reports to be Produced

Accounts Payable

Major Features and Functions

Documents and Reports to be Produced

Receiving

Major Features and Functions

Documents and Reports to be Produced

Inventory

Major Features and Functions

Documents and Reports to be Produced

Sales and Marketing

Major Features and Functions

Documents and Reports to be Produced

Confidentiality Agreement