Productivity DRP BCP News

Cost of email downtime is high

In today's economy, the importance of e-mail takes on new meaning. Recovery time and recovery point objectives (RTOs and RPOs) are no longer general rules. The Exchange administrator's ability to meet or exceed the proverbial lines in the sand, in terms of time to recover and the age of the data recovered, can mean the difference between gainful employment and prepping for a job interview. In fact, average yearly cost of Exchange downtime for a 500-person corporation, according to data derived from the Contingency Planning Association and Strategic Research, is over $1.5 million.

Disaster Recovery Planning Template Business Continuity Plan

Sarbanes - Oxley - ISO 27000 (27001 & 27002) - HIPAA - PCI- Compliant

Disaster Recovery Planning (DRP) template can be used by any size enterprise. The template and supporting material have been updated to be Sarbanes-Oxley compliant.  The Disaster Recovery Planning Documentation comes as a Word document and includes:

• Disaster Recovery Plan Template
• Business and IT Impact Analysis Questionnaire
• Work Plan
• Disaster Recovery & Business Continuity Audit Program

Included in the template is Business Impact Questionnaire as well as a full Job Description for the Disaster Recovery Manager.  The premium edition contains 11 full job descriptions.

Communication during a recovery process often is not well planned

• Employees/General Populace: Need access to 'basic information' such as where to go, when to return to work, and how to locate general information about the crisis situation
• Disaster Recovery Team Members: Need to account for all employees/constituents safety and assess the state of business operations; need the ability to communicate in real time, disseminate information, track recovery efforts, assign tasks and provision supplies, power, etc.; need the ability to have real time status of the situation
• Executives/Leaders: Need to know that their employees and constituents are safe; need to know the status of their business and access a high level, real-time status of the recovery efforts; need to be able to communicate with customers, investors, and people external to their business about the crisis.

Effective crisis communication requires technology to provide a unified solution for communicating information to all involved constituents and should provide a single source of accurate and up-todate information that can be accessed.

Many Businesses Fail After a Disaster

Businesses' reliance on IT systems and digital data has never been greater. The 2007 Best's Underwriting Guide found that only 6% of companies that suffer catastrophic data loss survive while 43% never reopen and 51% close within 2 years of the disaster. Best's Underwriting Guide 2007 also found that 93% of the companies that did not have their data backed up in the event of a disaster went out of business. An analysis of SMBs' prioritization of disaster recovery, backup and high availability for 2008 shows that businesses understand the risks to their business and the value of protection. However, many organizations still think that backup is a sufficient disaster recovery plan. However, mid-sized enterprises are at the most risk to disaster and are more likely to rely strictly on backup as a disaster recovery plan.

The needs and resources of mid-market firms are unique. Midsized companies must work with limited finances infrastructure and human resources. Robust disaster recovery used to be affordable and manageable only by large enterprises. Mid-sized enterprises relied more on backup than on a formal disaster recovery plan. As businesses' reliance on IT has grown, backup has increasingly shown its weaknesses. However, the introduction and maturation of several key technologies, such as virtualization, have brought affordable and easily implementable Disaster Recovery and Business Continuity to small and mid-sized companies. SMBs do not always equate virtualization with Disaster Recovery and Business Continuity  because awareness of the many virtualization applications is just starting to grow.

Continuous Data Protection can be used as a backup strategy for DRP amd BCP

Continuous Data Protection (CDP) is an increasingly popular disk-based backup strategy. It is replication with an Undo button. Every time a block of data changes on the system being backed up, it is transferred to the CDP system. However, unlike replication, CDP stores changes in a log, so you can undo those changes at a very granular level. In fact, you can recover the system to literally any point in time at which data was stored within the CDP system.

A near-CDP system works in similar fashion except that it has discrete points in time to which it can recover. To put it another way, near-CDP combines snapshots with replication. Typically, a snapshot is taken on the system being backed up, whereupon that snapshot is replicated to another system that holds the backup.
Why take the snapshot on the source before replication? Because only at the source can you typically quiesce the application writing to the storage so that the snapshot will be a meaningful one.

Consolidation and Disaster Planning

Most organizations today are faced with conflicting goals and challenges. They have geographically distributed workforces, with headquarters, datacenters, branch offices, and mobile workers scattered widely. Everyone needs to access email, file shares, and mission critical applications, and the speed of access directly ties to employee productivity. So computing resources have been widely deployed in many locations to give the local workers the best possible service delivery. However, this approach is now seen as wasteful and expensive with extra hardware and software to buy and maintain for many locations, and often few local IT staff to support the systems. As budgets get tighter, organizations are looking for solutions to handle this burden. IT consolidation is the number one approach today, taking infrastructure out of remote offices and into the main data center as a way to cut costs and boost IT staff productivity. The trick is how to consolidate without hurting the performance for the end users.

While consolidation can certainly bring a number of benefits to organizations, it will take more than just a Friday afternoon to
ensure that your consolidation, disaster recovery, and business continuity projects are truly successful. As far too many IT managers will tell you, a poorly planned project will have your executives screaming, users threatening mutiny, and IT in the hot seat to quickly undo all the effort that went into the project in the first place.

• Lay out a change and risk management strategy
• Develop a plan for resiliency
• Test (and improve) branch office performance & local consolidation
• Architect a forward-looking infrastructure & support plan
• Plan a phased roll-out

Lack of disaster planning led to present crisis

Everyone came to the same conclusion: A lack of disaster planning was a key component to the extent of the damage and loss of life.

Seventeen charity and civil society organizations met at the Jeddah Chamber of Commerce and Industry (JCCI) to organize their efforts after a few days of spontaneous but much appreciated mobilized work to collect and distribute donations in the affected areas. This followed a warning issued by the Governorate cautioning individuals and groups against donating haphazardly and instead directed them to give their donations through registered charity organizations, which are supposed to coordinate their distribution work with the Jeddah Governorate to ensure that the donations reach those who need them.

Discussions quickly revealed a lack of coordination among the charities and with the relevant government offices, namely the Civil Defense and the governorate. While several charities focused on the hardest hit areas, which needed every parcel of assistance it could get, other areas that were also hit hard were almost neglected. It turns out that Al-Sawaed, which has become a ghost town with only ruins, and all the Kilo areas and Mahameed were in bad shape. Poor neighborhoods in downtown Jeddah such as Ghulail and Karantina were also stricken with residents living in knee-high stinking sewage with barely the essentials to live by. Other areas hit hard include Um Alsalam, Bahra, Jamaa, Al-Musaid.

Disaster Plan & Business Continuity Infrastructure

The key technology elements of a Disaster Recovery Plan and Business Continuity Plan (DRP/BCP) infrastructure are the primary data center, a remote site that duplicates the resources in that primary location and the method used to get files (master and transaction) between the two sites - such as high-bandwidth network connections. The best DRP/BCP strategies follow a "redundant every-thing" philosophy throughout the data center. Multiple mainframes and servers should run in the production and backup data facilities. Then, if a component in the production system encounters problems, it immediately fails over to the local backup as a first line of defense.

Power supplies and communication links are one of the most critical components in a DRP/BCP strategy.

Recovery time is focus of 57% of Business Continuity Managers

In  a recent survey it was found that 57 percent of IT organizations see reducing recovery time in the event of IT failure and cutting the cost of backup as the two biggest ‘pain-points’ for backup and disaster recovery. The next most significant difficulties were the ability to roll back to any point in time when recovering workloads and recovery testing.

Virtualization is already in place with the majority of those surveyed, with 86 percent of those questioned having a virtual infrastructure in place within their organizations.

Other findings are:

• Tape backup is the most popular technology involved for recovery of virtual machines, with 60 percent of organizations relying on tape to protect their virtualization implementations. 53 percent of organizations are using disk-to-disk backup products, while proprietary virtualization products are used by 23 percent;
• 17 percent of organizations are only using tape backup for the backup / recovery of their virtual machines;
• The number of respondents that were able to judge their recovery point objectives (RPO) when it came to virtualized environments was much lower than those able to define their recovery time objectives (RTO) - only 45 percent of those surveyed were able to state their satisfaction level around their RPOs.