IT Service Management for SOA

Your company can not afford to waste any IT infrastructure investment, but you probably can't afford to hire expensive consultants to develop an IT infrastructure to fully support your Service-Oriented Architecture efforts either. Fortunately, you can now use proven ITSM best practices while developing your own infrastructure. The IT Service Management for SOA is a best practices methodology from Janco Associates that provides predefined standards, policies, and procedures for an enterprise to support its efforts as it begins the implementation of a Service-Orient Architecture.

The IT Service Management SOA Policy Template is a 130 page document that contains policies, standards, procedures and metrics that comply with the ITIL Standard. Included in the template are:

In addition, the ITSM SOA template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. The document conforms with ITIL and has been updated to focus on supporting the the development, implementation and operation of a Service-Oriented Architecture.

The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.

This template comes in Word and PDF Formats. In addition the Silver version include the 14 job descriptions listed above (PDF and Word format) and the Gold version includes the 204 job from our Internet and IT Position descriptions HandiGuide.

05/17/2008 - Dec 04 - Automate Linux Rollouts with IBM Tivoli Provisioning Manager for OS Deployment - Automating OS provisioning through a best-in-class tool can confer many business benefits for enterprise ITespecially in the case of Linux, an OS requiring extra expertise to install and configure. Learn how IBM Tivoli Provisioning Manager for OS Deployment is just such a solution. more info

05/17/2008 - Nov 13 - Optimize Data Center Energy Management with IBM Tivoli Provisioning Manager - Getting best business value from a complex data center means, in part, reducing its operational costs as much as possible. IBM Tivoli Provisioning Manager can help by provisioning data across physical and virtual servers in accordance with actual demand, thus reducing energy consumption during off-peak hours. more info

05/17/2008 - Nov 06 - IBM Tivoli Solutions Enhance Security by Tracking Privileged User Activities - Today's security strategies must address internal as well as external threats. By monitoring, tracking and controlling privileged-user access to core IT assets, IBM Tivoli systems management solutions can help. more info

05/17/2008 - Oct 23 - Optimize Virtual Servers Dynamically With IBM Tivoli Provisioning Manager - Server virtualization has transformed enterprise-class datacenters. By deploying multiple virtual servers on a single physical server, enterprises have dramatically improved server resource utilization while reducing operational costs such as energy consumptionthus leaving the datacenter a more flexible instrument of business strategy than ever before. more info

05/17/2008 - Oct 16 - Denmark-based Gyldendal Optimizes Business Resilience with IBM Tivoli Storage Manager - Gyldendal, a Denmark-based publishing house, needed a complete revision of its data backup strategy. IBM Tivoli Storage Manager proved the best-in-class solution the company required to consolidate all backup operations, centralize management, and achieve significant gains in automation and total performance. more info

05/17/2008 - Oct 09 - IBM Tivoli Storage Manager 5.5 Boasts Superior Performance, Security, and Features - IBM Tivoli Storage Manager is a leading solution in the enterprise-class backup/restore space. With version 5.5, available in mid-November, customers can expect a host of new enhancements and features in key areas such as performance, security, ease of use, and interoperability. Learn about the new features you can expect with IBM Tivoli Storage Manager version 5.5 more info

05/17/2008 - Oct 02 - IBM Tivoli Empowers Growing Mid-Market Businesses with Best-In-Class Solutions - Though commonly associated with the enterprise market, the IBM Tivoli portfolio is admirably suited for mid-market growing businesses. Customers looking to improve their business resilience, IT operational efficiency, and security from both internal and external threats, should consider the best-in-class, scalable Tivoli portfolio. more info

05/17/2008 - Sept 25 - Project Big Green: IBM's Commitment to Data Center Power Reduction - Getting a grip on energy consumption is essential to the enterprise's bottom line and the bigger-picture ecological impact. IBM’s strategies and solutions reflect a serious commitment to reduce consumption whenever possible. more info

05/17/2008 - Sept 18 - Tracking Security Breaches: IBM Tivoli Security and Compliance Offering Delivers a Complete Solution - Achieving a total security strategy means tracking security logs throughout the organization as well as mapping breaches to operational consequencesand potential violations of governmental regulations. The IBM Tivoli Security and Compliance Offering answers all these challenges in a unified solution. more info

05/17/2008 - Sept 11 - IBM Business Continuity Service Level Protection Delivers Comprehensive, Flexible Data Protection - The IBM Business Continuity Service Level Protection solution helps maximize business continuity through a tailored, multi-phase, multi-class strategy which delivers services and products in a way that can evolve as business needs change. more info

05/17/2008 - Set 04 - Automating IT Problem Response with IBM Tivoli Solutions - One way to optimize enterprise IT is through automated solutions especially when they work together. The IBM Tivoli system management portfolio offers just such integration for the fastest possible time-to-solution. more info

05/17/2008 - Aug 28 - SmarTone-Vodafone Monitors Ten Million Calls Daily with IBM Tivoli Netcool - Monitoring a complex wireless carrier network that routes ten million calls a day is no easy feat. Hong Kong-based SmarTone-Vodafone chose IBM Tivoli Netcool to monitor that network and experienced an eighty percent reduction in fault events as a result. more info

05/17/2008 - Ago 21 - Tivoli Provisioning Manager: The Ideal Provisioning Product for Software Testing Labs - Improve your software provisioning process for test machines. With IBM Tivoli Provisioning Manager, the enterprise can automate and script all software provisioning, leading ultimately to improved testing and better software. more info

05/17/2008 - Ago 14 - IBM Tivoli Helps the United Space Alliance Achieve Operational Liftoff - United Space Alliance needed to streamline and accelerate its diverse IT operations. ITIL best practices and IBM Tivoli solutions delivered substantial improvementsfast. more info

05/17/2008 - Ago 07 - Rome 2007: IBM’s Most Successful EMEA Tivoli Technical Conference Yet - Maximizing return on IT investment is all about getting the most out of solutions. For IBM Tivoli customers, therefore, a few central questions of continuing interest are: Would it be possible to obtain more business value from the Tivoli solutions I have? Should I consider buying new solutions? How can I bring myself up to speed on the latest developments in Tivoli solutions, deployment, integration, and best practices? Such focused questions demand equally focused answers. more info

05/17/2008 - Jul 24 - BAE Systems: Achieving Modern Asset Tracking - Imagine you are the CTO of an enterprise-class company. Fundamentally, your task is to oversee IT at your company, solving today's technology problems with a continual eye on tomorrow's needs. That's a challenge of enormous complexity, and solving it requires both enterprise-class tools and enterprise-class best practices. more info

05/17/2008 - Jul 17 - The GTUG Council and IBM: A Face-to-Face Meeting and Exchange of Ideas - Any successful enterprise relies on strong customer communications. Start with the idea that business success comes in proportion to customer satisfaction, and it follows that tracking the level of that satisfaction is crucial to the business. Without a continual stream of information flowing to and from its customers, the enterprise risks falling out of touch with customer interests, customer needs, and, most critically, customer pain points. more info

05/17/2008 - Jul 10 - IBM Tivoli Federated Identity Manager Leverages SOA Design to Maximize Business Value - Identity management is a central challenge in today's increasingly competitive business environment. As the enterprise works to become more responsive to emerging opportunities, and more resilient to emerging threats, establishing secure transactions through validated authentication becomes more important than ever. more info

05/17/2008 - Jul 3 - BAE Systems: Achieving Modern Asset Tracking - Imagine you are the CTO of an enterprise-class company. Fundamentally, your task is to oversee IT at your company, solving today's technology problems with a continual eye on tomorrow's needs. That's a challenge of enormous complexity, and solving it requires both enterprise-class tools and enterprise-class best practices. more info

05/17/2008 - Jun 26 - Delivering Service Excellence with IBM Service Management - Service management begins with a simple premise: paying customers should receive good service. more info

IT Service Management for
Service-Oriented Architecture (SOA)

Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information

Sarbanes-Oxley, HIPAA, and ITIL Compliant

IT Service Management for Service-Oriented Architecture (SOA) Change Control - Help Desk - Service RequestsBlog - Personal Web Site - Sensitive Information

Sarbanes-Oxley, HIPAA, and ITIL Compliant

IT Service Management for
Service-Oriented Architecture (SOA)

Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information