What Should CIOs do Today to Meet Future Needs
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CIOs
face some of its greatest challenges they have ever had. All IT Managers are
under intense pressure to cut costs, and that pressure is significantly
increased by the current grim economic outlook. Everywhere CIOs look there is
study after study indicating that IT organizations are looking at reducing
headcount, as well as their overall spending in 2009. In addition, many business
areas are relying on IT more than ever before to help them deal with the
increased competition and reduced funding. This budget crunch creates a greater
need for improved efficiency and higher productivity.
IT Median Salaries January 2008 vs. June 2009
It seems counterintuitive in a time of budget tightening; companies
must continue to make strategic investments in IT. It is contrarian to think of
investing in IT when normal reflexes would cause a CIO to consider hunkering
down and focusing on survival until business conditions improve. Survival is
clearly important, but by making survival your primary focus, you risk missing
opportunities.
CIOs and IT organizations that position themselves for the eventual
upturn will look at IT as an enabler of business efficiency and growth. In fact,
in this turbulent economy, it becomes more critical to invest differently in IT.
The key is to invest in areas that really improve IT efficiency and discipline.
This focus will enable IT not only to survive this difficult financial period,
but also to quickly shift its profile toward enabling true business
growth.
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Disaster Recovery Planning & Business Continuity Planning Quick Action Steps Defined
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The must do
things that your company must do to make sure the disaster recovery and business
continuity plan will work when they are need are:
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Distribute the disaster recovery and business continuity plan or a
HandiGuide® to all decision makers and key operating employees who
will need access to it when the event
occurs.
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Define the chain of command with single leader but do not limit the
people who would have to implement the disaster recovery business continuity
plan when the event occurs if that leader is
unavailable.
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Conduct frequent tests and address all areas where shortcomings are
found.
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Conduct the tests in an unannounced mode
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Validated that mission critical data is at sites other than the primary
data center
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Establish a communication plan that can be implemented after the
disaster.

HandiGuide is a Janco Associates registered
trademark
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Zogby Finds US Will Thrive With Technology
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U.S. adults have largely given up on manufacturing and traditional industries
as the focus of the U.S. economy, according to a joint Zogby 463 Interactive
survey. Instead, they see technology and the service sector as where the nation
should target its efforts.
That was one finding of a survey of 3,030 adults,
which also found people:
- Increasingly dependent on and concerned about
uses of the Internet;
- Optimistic that the U.S. will not lag behind the
rest of the world in recovering from this recession;
- Ambivalent about the ability of the U.S. to
produce the next wave of technology innovators on the level of Microsoft
founder Bill Gates;
- Overwhelmingly believing that the average
10-year-old knows more about the Internet than their Congressperson.
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Compliance Impacts on Small and Mid-sized Companies are Great
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Small and midsize companies are faced
a deluge of requirements and standards from government agencies, industry
groups, customers, suppliers, and employees. Companies of all sizes require full
visibility into these requirements, as well as into the resources they are
deploying to meet them.
The compliance
issues most commonly occur in reporting, auditing,
and brand image. Additional compliance efforts may be directed at meeting
industry terms (PCI-DSS), standards, and guidelines, as well as applicable
government mandated requirements. In addition, failure to meet standards for
quality, environmental friendliness, or social responsibility could damage an
organizationÂ’s brand in the marketplace.
The challenge businesses face is with
limited resources and infrastructure conflicts. Compliance often places a large
burden on small and midsize companies. Many of those organizations struggle to
keep their heads above water in their effort to find the resources to complete
the necessary paperwork - to say nothing of the auditing processes necessary to
avoid the heavy penalties of non-compliance, such as fines, work interruptions,
and seizure of assets.
Regulatory compliance, whether itÂ’s
the Sarbanes-Oxley Act (SOX) in the US, the Financial Instruments and Exchange
Law (also known as J-SOX) in Japan, CLERP 9 in Australia, the LSF in France, or
generally accepted accounting principles (GAAP), has placed a disproportional
burden on small and midsize companies compared to their larger brethren. In the
US, for example, SOX compliance has smaller companies nation-wide up in arms.
From the 2006 SEC Advisory Committee Report: “We believe that the problem of
improper scaling for smaller public companies has existed for many years, and
that the additional regulations imposed by the Sarbanes-Oxley Act only
exacerbated the problem and caused it to become more
visible.”
Many industries, in addition to
government authorities, impose standards and reporting requirements. Thus, small
and midsize companies need the capacity to back up their claims with a complete,
accurate view of information in a timely fashion.
With the complexity and breadth of
all these requirements, it is incumbent upon CIOs and CTOs to serve as
facilitators in order to reduce the overall organizational strain of standards
and compliance. Indeed, if the proper systems are in place for tracking and
reporting, it is possible to leverage compliance as a driver for improvement,
rather than an organizational burden. These improvements include credible
financial statements, high quality products and services, and shortened product
development lifecycles.
CIOs and CTOs support standards and
compliance by capturing and enforcing
industry standards, adapting standards to the companyÂ’s technology
infrastructure, provide real-time information, allowing management to track
performance, and implement need changes
quickly.
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Disaster Recovery Planning is Required for Business Continuity Planning
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Disaster Recovery Plans
are part of a larger, more extensive planning process known as
Business Continuity Planning. Disaster Recovery plans should be tested
frequently so that the as many individuals as possible are familiar with the
specific actions they will need to take when a disaster occurs. Disaster Recovery
plans must also be adaptable and updated frequently, e.g. if new people, a
new branch office, or new hardware or software are added to an organization they
should promptly be incorporated into the organization's disaster recovery plan.
Enterprises must consider all these facets of their organization as well as
update and practice their plan if they want to maximize their recovery after a
disaster.

Disaster Recovery and
Business Continuity Planning are the process an organization uses to recover
access to their enterprise operations; software, data, and/or hardware that are
needed to resume the performance of normal, critical business functions after
the event of either a natural disaster or a disaster caused by humans. While
Disaster Recovery and Business Continuity plans, or DRPs & BCPs, often focus on
bridging the gap where data, software, or hardware have been damaged or lost,
one cannot forget the vital element of work force that composes much of any
organization. A building fire might predominantly affect vital data storage;
whereas a pandemic or epidemic illness is more likely to have an effect on
staffing. Both types of disaster need to be considered when creating a Disaster
Recovery and Business Continuity Plans. Thus, enterprises should include in
their DRPs & BCPs contingencies
for how they will cope with the sudden and/or unexpected loss of key personnel
as well as how to recover their data.
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Microsoft Snubbed by EU's Competition Commission
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When
Microsoft submitted a several-hundred-page written response to the EU allegations, it was also given
the June dates for a possible hearing. The company immediately asked the
commission to reschedule according to Microsoft. The commission refused and the
commission informed Microsoft that June 3-5 are the only dates that a suitable
room is available in Brussels for a hearing.
The dates
the commission selected for the hearing, June 3-5, coincide with the most
important worldwide intergovernmental competition law meeting, the International
Competition Network (ICN) meeting, which takes place in Zurich, Switzerland. As
a result, many of the most influential commission and national competition
officials with the greatest interest in the Microsoft case will be in
Zurich and will unable to attend the Microsoft hearing in Brussels.
As a
result, Microsoft said it had canceled an oral hearing set for early next month
over EU antitrust allegations that it "shields" Internet Explorer (IE) from
competition, saying that senior regulators won't be
attending.
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SOA and ITSM are the Wave of the Future
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Enterprises
choose SOA and ITSM to increase agility, simplify
their IT infrastructure, and reduce cost pressures. This can be difficult with
solutions that are delivered under a "closed source" model. According to
industry analyst Janco Associates, 82 percent of companies are using open-source
software, and the remaining 18 percent are expected to do so within the next few
years. Sun's philosophy of free and open-source licensing is not to necessarily
favor any one license or category of license but to make decisions that match
the project or community with the license that best supports it. In this way,
enterprises can truly have the best solution that fits their needs at any given
point in time.
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Microsoft May Be Giving Up On Vista
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Microsoft
has not yet disclosed the pricing for Windows 7's editions, although Microsoft
will reportedly offer free or discounted upgrades to users who buy Vista PCs after July 1. According
to those reports, people who buy Vista Ultimate after that date will be upgraded
to Windows 7 Ultimate.
Ultimate
Extras was one of the features Microsoft cited in the months leading up to the
early-2007 release of Windows Vista Ultimate to distinguish it from lower-priced
versions. A Windows Vista Ultimate extra was to provide regularly cutting-edge
programs, innovative services and unique publications only to Ultimate
users.
Many users
took Microsoft to task for too few add-ons and a too-slow release pace. The last
time Microsoft delivered Extras was in September 2008, when it released a puzzle
game, some sound effects and three screensavers.
Last
February, in fact, Microsoft announced that it would drop the concept from
Windows 7's Ultimate edition. MicrosoftÂ’s said that the new approach to planning
and building Windows does not have the capacity to continue to deliver features
outside the regular release cycle
Some have suggested that Microsoft give users a free upgrade to Windows 7
for Vista Ultimate owners.
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New H-1B Bill Causes India's Outsourcing Industry Concern
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India's outsourcing community
has reacted harshly to H-1B legislation introduced in congrass calling it
protectionism. India feels that new legislation will raise the cost of their
product: IT services.
The legislation includes a provision that
"prohibits companies with having more than 50% of their workforce using H-1B and
L-1 visas," according to statement this weekend from India's largest IT industry
group, the National Association of Software and Services Companies (NASSCOM).
"This provision unfairly stacks the deck against foreign companies operating in
the U.S. because U.S. companies are highly likely to have a high percentage of
America employees."
The 50% visa restriction in
the bill will impede the ability of Indian firms to bring largely young and
mobile workers into the U.S. The restrictions will force them to increase the
size of their permanent U.S. workforces, which will likely increase costs and
hurt their ability to compete against U.S.-based IT services
vendors.
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Internet Taxes are on the Upswing
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A growing number
of states are considering laws to tax digital goods, such as iTunes songs,
Amazon MP3s, and electronic books. Government say it wants to encourage
broadband adoption and the development of a low-carbon economy but taxing
digital goods sends exactly the wrong message.
At least 18 states
claim they have the authority to collect taxes on digital goods, and more are
likely to join the march.
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Mississippi (on July 1) imposes a sale
and use tax on specified digital products--including digital audio-visual works
such as movies, digital audio works such as ringtones, and digital books.
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North Carolina general assembly is
considering a measure to modernize the sales and use tax statutes by treating
music, movies, books, and computer software that are delivered electronically
the same as those that are purchased in a tangible medium.
·
Minnesota House of Representatives is
considering a bill that could raise the state more than $8.2 million in 2010 through
2013.
·
Other states including Washington and
Vermont are also considering such measures.
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IT and Tech Jobs Do Better Than The Market
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Software services in the U.S. helped temper the overall sequential
decline in technology jobs during the fourth quarter, allowing the industry to
minimize jobs losses
compared to the private sector, according to a TechAmerica.
Tech
jobs, overall, dipped 0.6 percent, or by 38,000 positions, sequentially in the
fourth quarter, while U.S. private sector jobs declined 1.3 percent during the
same period.
Software services aided that performance by growing a modest 0.7 percent,
or by 12,600 jobs, during the fourth quarter, compared with the previous
quarter. Other sectors, such
as high-tech manufacturing and communications services continued to struggle,
posting negative sequential job growth in the fourth quarter, according to the
report.
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Email as Legal Evidence
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As detailed in the Record Management,
Retention, and Destruction Policy (published by Janco Associates –
www.e-janco.com), to meet the requirements
of a good business record and reliable legal evidence, email must have the
following qualities:
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Authenticity: You must be able to
demonstrate the origin of a business record including who wrote the original
message and who added to or altered it. To be accepted as legal evidence,
email must be authentic.
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Integrity:
You can prove that its content and meaning have not been altered since its
creation. Hosted Managed Email Archiving Services guarantee email integrity. A
good email business record has integrity.
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Accuracy: To
be legally acceptable, email must be accurate about the facts originally
documented, and it must remain accurate throughout its life. In other words,
you must be able to prove that the message has not been tampered
with.
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Completeness: It is essential for an
email message and its metadata or parts (body, header, attachments, log files
relating to transmission and receipt) to remain intact as part of a complete
record.
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Repudiation: In contract situations, it's easy
for a party to claim that he did not receive an email message, or that he is
not responsible for promises made via email. Protection against repudiation is
a function of good email records and evidence. Protection against repudiation
depends on the reliability of the process used to ensure email authenticity,
integrity, accuracy, and completeness.
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Mobile Workers a DRP/BCP Security Challenge for CIOs
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Experts
expect mobile workers to make up 73 percent of the total U.S. workforce by 2011.
Whether mobile employees in the field or at home, sitting in a satellite office
or constantly on the go within a corporate campus environment, they are going to
need an effective way to stay connected and productive. This presents a challenge for Disaster Recovery –
Business Continuity and Security for CIOs that needs to be addressed in the
near term.
Mobility
presents obvious benefits for companies and employees. First, worker flexibility
is a powerful benefit in attracting and retaining top talent. Many companies
offer mobile work plans alongside other benefits, such as salary increases or
premium health/dental packages. Second, companies realize serious increases in
productivity from virtual employees. That is because mobility enables companies
to leverage different working styles or support employees in the midst of major
life events, such as the birth of a child or a prolonged illness. This, in turn,
reduces absenteeism and raises morale. Finally, implementing a mobile work
policy reduces commuting costs for employees, thereby increasing employee
satisfaction and retention. It also reduces carbon footprints, which is good for
the planet. In addition, less time commuting often translates into more time
working.
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CIO Face Compliance Challenges with E-mail
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E-mail is a
primary means for communicating with people inside and outside of most
enterprises today. Many customers use e-mail to negotiate contracts and
agreements and exchange invoice and payment information. Often, e-mail messages
are the only record
enterprises have of important transactions, and they must be protected and
retained. In addition, if the e-mail system slows down or even goes down, the
consequences to most enterprises are severe - especially if the outage causes
them to lose e-mails that have critical information or attachments or that are
needed to demonstrate compliance during an external audit.
Using
traditional backup solutions
that restore systems, if there is an outage, are now no longer sufficient.
Many backup solutions do not allow enterprises to easily search through
thousands of e-mails to find, for example, the messages outlining the payment
information that another enterprise had agreed to. In addition, many enterprises
only backup e-mails in single location, so if something happens at that site,
they risk losing your archived e-mails and documents. Add the need to make sure
that the documents and information in these e-mails are available for external
and internal audits or to meet compliance requirements and it is easy to see
that CIOs face significant challenges.
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What the Cost of Password Inflation
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Password
inflation and the password fatigue that comes with it increasingly frustrate not
only end users but also the support teams that deal with the fallout of strict
password policies. Power users and even rank and file knowledge workers simply
have too many usernames and passwords to remember, or, the length and complexity
of each password hinders a productive work flow. Therefore, employees often
violate prudent password standards. Since an increasing amount of
business-critical data is being made available online, balancing end user
convenience and effective security and password policies is more important than
ever. Company executives have to balance the free-flow of information against
the nightmare of a major security breach.
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