Metrics for the Internet, IT, and Service Management
Over 540 Objective Metrics Defined - 83 Graphical Metric Reports show over 240 metrics
Compliant with ITIL - ISO 20000 IT Service Management
The Metrics for the Internet, Information Technology and Service Management HandiGuide® is over 300 pages, defines 540 objective metrics, and contains 83 metric reports that show over 240 objective metrics.
The metrics cover all areas of the Internet, Information Technology, and Service Management -- including WIRELESS metrics. In addition, there are industry specific examples for financial services, distribution, manufacturing, education, entertainment, government, hospitality, insurance, medical, real estate and retail.
- Organizational responsibilities defined
- Metric process, design, and definition of 540 specific objective metrics
- 83 sample metric reports - includes over 240 of 540 objective metrics
- Graphic data presentation rules
- A full metric report package is defined - a template you can use right away
- Wireless metrics examples are featured
- Updated to comply with Sarbanes-Oxley
- Outsourcing metric discussion and definitions
Sample Metrics Reports in Graphic Format
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