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Policy Template

The Record Management, Retention, and Destruction is a detail policy template which can be utilized on day one to create a records management process. More...

Business Continuity

Disaster Recovery Planning (DRP) template can be used by any size enterprise. The template and supporting material have been updated to be Sarbanes-Oxley compliant.  The Disaster Recovery Planning Documentation comes as a Word document. More...

Security Procedures

Security Manual for the Internet and Information Technology is over 240 pages in length.  The template is compliant with ISO 27000 (formerly ISO 17799), Sarbanes-Oxley, Patriot Act and HIPAA and includes a PCI DSS Audit program. More...

Job Descriptions

The IT job descriptions contained within the Internet and Information Technology Position Descriptions HandiGuide® were completed in 2012 and contains over 700 pages; which includes sample organization charts, a job progression matrix, and 243 job descriptions. More..

Salaries for IT

Are you paying too much or too little to your information technology staff? Are you earning what you're worth? Whether employer or employee, it is important to know what other companies are paying in total compensation for a similar position in your area. Learn how your company compares in the area of compensation. More...

Metrics for the Internet and ITMetrics for the Internet, IT, and Service Management

Over 540 Objective Metrics Defined - 83 Graphical Metric Reports show over 240 metrics

Compliant with ITIL - ISO 20000 IT Service Management

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The Metrics for the Internet, Information Technology and Service Management HandiGuide® is over 300 pages, defines 540 objective metrics, and contains 83 metric reports that show over 240 objective metrics.

The metrics cover all areas of the Internet, Information Technology, and Service Management -- including WIRELESS metrics.  In addition, there are industry specific examples for financial services, distribution, manufacturing, education, entertainment, government, hospitality, insurance, medical, real estate and retail. 

  • Organizational responsibilities defined
  • Metric process, design, and definition of 540 specific objective metrics
  • 83 sample metric reports - includes over 240 of 540 objective metrics
  • Graphic data presentation rules
  • A full metric report package is defined - a template you can use right away
  • Wireless metrics examples are featured
  • Updated to comply with Sarbanes-Oxley
  • Outsourcing metric discussion and definitions

Sample Metrics Reports in Graphic Format

Abends

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System Response

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e-Commerce

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Expense
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