IT Service Management for SOA

Your company can not afford to waste any IT infrastructure investment, but you probably can't afford to hire expensive consultants to develop an IT infrastructure to fully support your Service-Oriented Architecture efforts either. Fortunately, you can now use proven ITSM best practices while developing your own infrastructure. The IT Service Management for SOA is a best practices methodology from Janco Associates that provides predefined standards, policies, and procedures for an enterprise to support its efforts as it begins the implementation of a Service-Orient Architecture.

The IT Service Management SOA Policy Template is a 130 page document that contains policies, standards, procedures and metrics that comply with the ITIL Standard. Included in the template are:

In addition, the ITSM SOA template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. The document conforms with ITIL and has been updated to focus on supporting the the development, implementation and operation of a Service-Oriented Architecture.

The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.

This template comes in Word and PDF Formats. In addition the Silver version include the 14 job descriptions listed above (PDF and Word format) and the Gold version includes the 204 job from our Internet and IT Position descriptions HandiGuide.

05/11/2008 - April 15 - Breaking the Speed Limit: How IBM Tivoli Provisioning Manager Accelerates Application Deployment - In a perfect world, software provisioning tools would integrate with software development tools to create a unified, efficient application deployment process. IBM Provisioning Manager does just that by integrating seamlessly with the IBM Rational development portfolio, accelerating time-to-value for new applications and application revisions. more info

05/11/2008 - April 08 - IBM Tivoli Usage and Accounting Manager trains a microscope on IT costs - Tracking IT costs across organizational or technological boundaries can be complicated, especially in today's enterprise-class, virtualized datacenters. Simplifying that complexity is IBM Tivoli Usage and Accounting Manager, which pulls cost information from many different sources and presents it in straightforward reports designed to help organizations align costs with business objectives and reduce operational overhead when possible. more info

05/11/2008 - April 01 - Portal Partnership and IBM Solutions: Delivering Enterprise-Class Provisioning to the Mid-Market - Portal Partnership, an IBM Premier Business Partner, had a complex challenge: Develop and deploy a comprehensive new provisioning strategy, spanning both development and operations, to help a client achieve improved compliance. The solution: IBM Tivoli Provisioning Manager, an optimized, enterprise-class provisioning tool. The project time required: Less than you might think. more info

05/11/2008 - Mar 25 - The Global Tivoli User Community Connects and Empowers IBM Maximo Customers - Asset management is a key focus for enterprises going forward, and the IBM Maximo product family delivers the industry's only holistic, end-to-end asset management solution built on a single platform. What's more, the IBM Tivoli User Groups site now offers many types of content specifically aimed at meeting the needs of IBM Maximo users. more info

05/11/2008 - Mar 18 - IBM at RSA 2008: Moving IT Toward Holistic Security - As organizations increasingly utilize IT as an instrument of business goals and strategies, they must ensure business value by securing IT at every leveldata, identity pools, applications, and networks. Moving from point solutions to end-to-end, adaptive strategies is the key theme of IBMs presence at RSA 2008, a major security-centric conference taking place in San Francisco this year. more info

05/11/2008 - Mar 11 - Seeding the Clouds: Powerful New Provisioning, Monitoring, and Management Drives IBM Blue Cloud - Innovation is the key to success. IBM's Blue Cloud offerings, driven by IBM Tivoli Provisioning Manager, foster innovation by creating a flexible design and testing platform that also reduces costs and simplifies IT infrastructure and management. more info

05/11/2008 - Mar 04 - IBM's Security Roadshow Offers a Crash Course in Enterprise-Class Security - For IT professionals and business managers looking to get a leg up on the many changes taking place in IT security today, one excellent opportunity comes from the IBM Security Roadshow. This multi-city event will tackle security topics ranging from compliance to identity management to information security. Register now!. more info

05/11/2008 - Feb 26 - IBM Pulse 2008: Diverse Speakers and Tracks Lined Up for the Premiere Service Management Event - To help you stay In Touch, In Tune, and In Sync with the service management industry, IBM Pulse 2008 comes to the Walt Disney World Swan and Dolphin Resort in Orlando, Florida this May 18-22. At this premiere event, professionals working in enterprise IT, plant management, or communications service can interact with peers, learn from technical gurus and IBM executives, build and extend business relationships, and even achieve technical certification in key areas. more info

05/11/2008 - Feb 19 - Enhance and Extend Application Security with IBM Solutions - Application security is a key element of any comprehensive security strategy. IBM Tivoli and IBM Rational solutions can deliver in key areas of authentication, authorization and compliance, securing applications and driving business value throughout the application lifecycle. more info

05/11/2008 - Feb 12 - IBM’s Unified Asset Management Solution Maximizes Business Value for IT Assets - Effective asset management is key to getting best business results from enterprise-class IT. Fortunately, IBM offers a holistic, unified solution designed to track and monitor all IT assets, creating actionable business intelligence in the process. more info

05/11/2008 - Feb 05 - Marist College Optimizes Application Testing with IBM Tivoli Provisioning Manager - At Marist College, rolling out new IT applications requires a rigorous initial test process. IBM Tivoli Provisioning Manager helps simplify and shorten that testing process, ultimately resulting in better software, faster. more info

05/11/2008 - Jan 29 - IBM Tivoli Provisioning Manager 5.1.1’s Sophisticated Features Deliver Improved Power and Ease of Use - With IBM Tivoli Provisioning Manager, organizations can accelerate and improve every aspect of software provisioning, a particularly critical aspect of data center optimization. And thanks to TPM 5.1.1's innovative new features, the solution is more powerful and easier to use than ever before. more info

05/11/2008 - Jan 22 - OPAL Translates Solution Integration into IT Service Management Business Value - Getting best results from diverse solutions can be a challenge. One answer to that challenge is OPAL, an online library of integration modules aimed at making it as easy as possible for IT professionals to maximize IBM Tivoli solution integration and interoperability. more info

05/11/2008 - Jan 15 - Customer Experience Management: The Next Frontier in Telecom Service Assurance - Customer Experience Management (CEM) is essential in telecom service assurance, a mechanism for understanding the relevance of services to customers and delivering true, valuable intelligence about customer behaviour and service adoption across multiple dimensions. With IBM’s new offering, IBM Tivoli Netcool Service Quality Manager, service providers are better positioned to ensure high customer satisfaction than ever before. more info

05/11/2008 - Jan 08 - IBM Service Management: Driving Innovation Through Visibility, Control and Automation - Innovation is the key to business success, but achieving it means reducing operational spending and optimizing IT to support new strategies. IBM Service Management, as pursued through IBM Tivoli solutions, can help. more info

05/11/2008 - Dec 18 - Be Heard! Enhances the Global Tivoli User Community Site Through User Content Generation - The Tivoli User Group site boasts a new feature, Be Heard!, which empowers users to generate and publish their own content, unlocking their collective domain expertise to the benefit of all. more info

05/11/2008 - Dec 11 - Improve Your Information Risk Management with IBM Tivoli Solutions - Managing information risk is increasingly important, across every IT application and at every stage in the data lifecycle. IBM Tivoli system management solutions can help you achieve information assurance. more info

05/11/2008 - Dec 04 - Automate Linux Rollouts with IBM Tivoli Provisioning Manager for OS Deployment - Automating OS provisioning through a best-in-class tool can confer many business benefits for enterprise ITespecially in the case of Linux, an OS requiring extra expertise to install and configure. Learn how IBM Tivoli Provisioning Manager for OS Deployment is just such a solution. more info

05/11/2008 - Nov 13 - Optimize Data Center Energy Management with IBM Tivoli Provisioning Manager - Getting best business value from a complex data center means, in part, reducing its operational costs as much as possible. IBM Tivoli Provisioning Manager can help by provisioning data across physical and virtual servers in accordance with actual demand, thus reducing energy consumption during off-peak hours. more info

05/11/2008 - Nov 06 - IBM Tivoli Solutions Enhance Security by Tracking Privileged User Activities - Today's security strategies must address internal as well as external threats. By monitoring, tracking and controlling privileged-user access to core IT assets, IBM Tivoli systems management solutions can help. more info

IT Service Management for
Service-Oriented Architecture (SOA)

Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information

Sarbanes-Oxley, HIPAA, and ITIL Compliant

IT Service Management for Service-Oriented Architecture (SOA) Change Control - Help Desk - Service RequestsBlog - Personal Web Site - Sensitive Information

Sarbanes-Oxley, HIPAA, and ITIL Compliant

IT Service Management for
Service-Oriented Architecture (SOA)

Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information